Deliver an amazing customer experience with
the world’s #1 customer service application!
Create 32% more customer happiness with complete customer support software.
Service Cloud
About Salesforce Service Cloud
Salesforce Service Cloud is an online customer service software solution that captures and integrates data from call centers, online helpdesks, communities, and social media in one cloud-based application. So whichever way your customers get in touch with you, you can respond with fast personalised customer service on any channel and from any device. Not only is this operationally easier for your customer service agents, but also you’re meeting customers’ expectations of multi-channel support. And because our customer support software is cloud-based, your service and support is instant. No more lengthy deployment cycles that delay you getting back to your customers and no need for different platforms for your call center software, CTI, knowledge bases, and online communities.
Features
Case Management
Resolve cases faster by combining streamlined processes with easy access to the full details, context, and history of every case and customer interaction.
Customer Service
Get faster, reliable case resolution with a complete customer view.
Field Service
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Self Service
Empower customers with engaging portals and communities.
Digital Engagement
Deliver personalized support across digital channels, including messaging, chat and social.
AI for Service
AI for Service helps:
-
Deflect top requests
-
Accelerate case resolution
-
And make self-service effortless.
